The Institute Of Epidermal Cell Therapy

How can we help you today?

Find answers to common questions about course enrollment, assignments, grading, and technical support. Browse by category or search for specific topics.

Browse by Category

Showing all topics

Getting Started

After receiving your acceptance email, follow these steps to access your dashboard:

  1. Click the "Activate Account" link in your welcome email
  2. Create a secure password (minimum 12 characters with uppercase, number, and symbol)
  3. Log in using your Student ID as the username
  4. Complete your profile setup including emergency contacts
  5. Navigate to the My Courses tab to view your enrolled classes

If you don't receive the activation email within 2 hours, check your spam folder or contact IT support at it@university.edu

The Course Management System works best with the following configuration:

Supported Browsers

  • Chrome 90+
  • Firefox 88+
  • Safari 14+
  • Edge 90+

Hardware

  • 4GB RAM minimum
  • Stable internet (2Mbps+)
  • Webcam & microphone
  • PDF reader installed

Course Enrollment

Assignments & Exams

Assignment submission is handled through the course portal:

Accepted Formats

.pdf .docx .pptx .zip .mp4

Size Limits

Individual files: 100MB
Total submission: 500MB
Video files: 1GB

Late Submission Policy

Within 24 hours: -10% penalty | 24-48 hours: -25% | After 48 hours: No credit without prior extension approval

The platform provides several collaboration tools:

  • Discussion Boards: Course-specific forums for async communication
  • Virtual Meeting Rooms: Built-in Zoom integration for group meetings
  • Shared Workspaces: Google Workspace integration for real-time document editing

Grades & Transcripts

Technical Support

If you're experiencing login issues:

  1. Click "Forgot Password" on the login page
  2. Enter your registered email or Student ID
  3. Check your email for the reset link (valid for 30 minutes)
  4. Create a new password that differs from your last 5 passwords

Account Lock: After 5 failed attempts, your account locks for 30 minutes. Contact IT at (555) 123-4567 for immediate unlock.

Common troubleshooting steps:

Video Playback Issues

  • Disable browser ad-blockers for this domain
  • Clear browser cache and cookies
  • Try incognito/private browsing mode
  • Ensure HTML5 video is supported (update browser)

Upload Failures

  • Check file size against limits (shown in assignment)
  • Verify file extension is allowed
  • Disable VPN or proxy services temporarily
  • Try splitting large files or compressing videos

Account Management

Keep your information current for important notifications:

  1. Click your profile picture in the top-right corner
  2. Select "Account Settings"
  3. Update fields as needed (phone, address, emergency contact)
  4. For email changes: Click "Change Email" and verify via the link sent to your new address
  5. Click "Save Changes"

Note: Legal name changes require submitting documentation to the Registrar's office. Display names can be updated instantly.

Customize how and when you receive updates:

Assignment Deadlines

24 hours and 1 hour before due

Grade Posting

When new grades are released

Discussion Replies

When someone replies to your post

Still need help?

Support Hours

If emailing or leaving a voice-mail, please allow 5-7 business days for a response. Due to staffing availability we are available by phone only at the following times:

Monday - Wed 5:30 PM - 6:30 PM
Saturday 12:00 PM - 1:00 PM

Trending Topics

No results found

We couldn't find any FAQ or video matching your search. Try different keywords or browse by category.

Video Guidelines

Step-by-step visual tutorials for common tasks

Dashboard Tutorial
7:02
Beginner 1.4K views

Getting Started with Your Dashboard

Complete walkthrough of the student dashboard interface, navigation, complete your assignments and track your progress.

Registration Tutorial
1.19
Intermediate 8.7K views

How Login Profile Or Reset Forgoten Password

Forgot your password? Watch this 2-minute tutorial to log in or reset your password and get back to your assignments. 🔐✅

Assignment Tutorial
5:48
All Levels 15.2K views

Submitting Assignments & Projects

File formats, size limits, plagiarism checks, and confirmation tracking.

Gradebook Tutorial
7:22
Intermediate 6.3K views

Understanding Your Gradebook

Weighted grades, category breakdowns, and GPA forecasting tools.

Proctoring Tutorial
9:05
Important 22.1K views

Proctored Exam Setup Guide

Honorlock installation, room requirements, and troubleshooting.

Mobile App Tutorial
3:45
Quick Tip 5.9K views

Mobile App Overview

Stay connected with push notifications and mobile-friendly interfaces.

Can't find what you're looking for?

Our academic support team is ready to assist you with personalized guidance. Average response time: under 2 hours during business days.